Refund Policy
Refund, Cancellation & Rescheduling Policy
Effective Date: October 15, 2026
At Gift of Play SWFL, we want every family to have a wonderful experience. Because our play sessions, memberships, classes, and birthday parties require advance scheduling and preparation, the following refund and cancellation policy applies to purchases made through our website and in person.
General Admission & Open Play
All admission purchases are nonrefundable. If you are unable to attend your reserved session, please contact us before your scheduled visit to inquire about rescheduling, subject to availability. Missed reservations and no-shows are not eligible for refunds or credits.
If Gift of Play SWFL cancels a scheduled session, affected guests will be offered a refund or the opportunity to reschedule.
Memberships & Recurring Payments
Membership payments are nonrefundable once processed. Members may cancel their membership to prevent future renewal charges by submitting a cancellation request before their next billing date.
No prorated refunds are provided for partial billing periods, unused visits, or unused membership benefits. Included classes and other benefits are subject to membership terms and availability.
Classes, Workshops & Special Events
Payments for classes, workshops, and special events are nonrefundable. Rescheduling or transferring a reservation may be permitted upon request, subject to availability and approval.
Missed sessions and no-shows are not eligible for refunds or makeup sessions unless otherwise stated. If Gift of Play SWFL cancels an event, guests will be offered a refund or rescheduling option.
Birthday Parties & Private Events
Birthday party deposits are nonrefundable, except where required by law or when otherwise provided in the applicable party agreement.
Cancellation and rescheduling requests must be submitted in writing. Rescheduling is subject to availability and approval. Additional payment deadlines and cancellation terms will be provided in your party booking agreement.
If Gift of Play SWFL cancels your event, you will be offered an available rescheduled date or a refund of payments made for the canceled event, as applicable.
Café & Retail Purchases
Food, beverages, and other consumable purchases are generally nonrefundable once purchased, except where required by law or where an order is defective, incorrect, or otherwise eligible for a refund.
Please notify a team member promptly if you experience an issue with your purchase.
Refund Processing
Approved refunds will generally be returned to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Unexpected Closures & Emergencies
If unforeseen circumstances, severe weather, emergencies, or facility issues require us to cancel a session or event, we will communicate any applicable refund, credit, or rescheduling options to affected customers.
Contact Us
If you have questions about this policy or need assistance with a purchase, please contact us:
Gift of Play SWFL
1490 NE Pine Island Rd, Unit 3F
Cape Coral, Florida
Email: hello@giftofplayswfl.com
Website: https://www.giftofplayswfl.com/
Disclaimer
This Refund Policy is intended to explain the general terms governing purchases, cancellations, and refunds at Gift of Play SWFL. It is not a substitute for legal advice. All policies are subject to applicable federal and Florida law. Nothing in this policy is intended to waive any consumer rights that cannot legally be waived.
Gift of Play SWFL reserves the right to update this policy as needed. The terms in effect at the time of purchase will generally apply to that transaction, subject to applicable law.